Field Service Manager/ Inspector

Title: Field Services Manager (FSM)

Reports to: Area Manager

I. Summary

This is an exciting, challenging and highly visible position.  The AiM Field Services Manager (FSM) conducts mobile, used vehicle inspections within a designated geographical area. The FSM will perform a variety of different inspections ranging from off‰Ûlease vehicles at a lessee’s home or business to major damage vehicles on behalf of an insurance provider.  The FSM will also be cross-trained to perform dealer floor plan audits on behalf of automobile finance companies.

 The FSM must maintain high ethical standards and comply with company standards and policies when conducting inspections and audits on behalf of AiM. All FSMs are provided with a company vehicle equipped with GPS technology subject to satisfactorily meeting all AiM standards/requirements upon being offered a position.

II. Essential Duties and Responsibilities

  • Vehicle inspections – Drives to locations such as homes, offices, and other fixed sites to perform used vehicle inspections. An FSM must accurately assess vehicle condition, estimate value of required repairs (using Audatex damage estimating software), document findings in a condition report, and transmit completed reports after each inspection.
  • Dealer Floor Plan Audits –The FSM will be cross-trained to perform dealer floor plan audits based on geographical area and need. The FSM will be responsible for a physical count of vehicles, in addition to an audit of dealer’s records including the sale, disposition and proceeds of the vehicles in question. The FSM will be responsible for reconciling dealer and AiM customer physical counts, and in some cases, facilitating payment from dealer to the finance company.
  • Performance Expectations – Document and record vehicle damages, utilizing proprietary inspection and damage estimating software with laptop computer and digital camera. The FSM will be expected to electronically report status of his/ her assignments during the day using AiM’s proprietary scheduling and routing software in order to maintain high productivity each work day.
  • Customer Engagement The FSM will be the front line in regards to face-to-face interaction with AiM’s clients including their dealers and lessees. This position will require an increased level of customer service skills combined with a heightened sense of professionalism.
  • Other – Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.

III. Supervisory Responsibilities

On occasion Field Services Managers may be asked to train new hire FSMs and supervise group dealer audits.

IV. Required Skills

The ideal candidate should display the following skills:

  • Teamwork – Balance individual and team responsibilities.
  • Highly Motivated Ambitious and open to working in fast paced environment.
  • Attention to Detail – Looks for ways to improve and promote quality.
  • Good Communication Skills – Both oral and written
  • Management – Ability to manage individual workday and work independently from home with minimal supervision.Ability to exercise independent judgment and discretion, and to conclude as to inspection and audit findings.
  • Advanced Computer SkillsKnowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education

  • High school or GED equivalent required
  • Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred

Experience

  • Minimum 4 years of consistent, full-time work experience
  • General knowledge of automotive components preferred. AiM will train the ideal candidate.
  • Automotive Estimating/ Repair a plus
  • Experience working independently or with limited supervision

VI. Physical Requirements

Work Conditions

Must be physically able to perform all aspects of the vehicle inspection routine including;

  • Bending/ Kneeling
  • Walking/ Standing
  • Lifting (up to 25 lbs.)
  • Climbing
  • Getting in/out of vehicles
  • Must be able to work outside in all weather conditions (heat, rain, cold, snow, etc.)

 

Must be able to work extended hours including weekends and holidays if needed

Must be able to safely operate a Motor Vehicle

  • Possess a valid state issued driver’s license
  • Minimum 3 year good driving record

Pre-Employment Screening

  • Motor Vehicle Report (MVR) review (driving record from state DMV)
  • Criminal background screening
  • Drug Test
  • All candidates considered for employment must satisfactorily pass all elements of the pre- employment screening before a formal offer can be made.

Travel

  • The position requires occasional overnight travel to assist with special projects or increased volumes.

VII. Classification

This position is Exempt and not eligible for overtime.  Full Time FSMs are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Auction Inspector

Title: Auction Inspector

Reports to: Auction Facility Lead or Auction Facility Manager

I. Summary

An Auction Inspector performs multiple used vehicle inspections daily at a fixed auction site.  The inspections focus on detecting damage, missing parts and mechanical issues. Inspections are performed in compliance with the client’s inspection routine and guidelines. All inspections are performed using a mobile device equipped with proprietary inspection software.

II. Essential Duties and Responsibilities

Used vehicle Inspection

  • Perform a thorough and accurate inspection of each vehicle’s condition.
  • Identify all damage, missing parts and mechanical problems while performing an inspection of the interior, exterior, trunk area, engine compartment and undercarriage of the vehicle.
  • Inspector must make objective decisions based on a defined set of inspection guidelines.
  • All findings will be recorded in a mobile device using proprietary inspection software. Other tools to be used include digital camera, tread depth measuring gauge, etc.

Other– Perform other related duties as requested including but not limited to locating and moving vehicles.

III. Supervisory Responsibilities

None

IV. Required Skills

  • Teamwork –Balances individual and team responsibilities.
  • Highly motivated– ambitious and open to working in a fast paced environment.
  • Attention to detail Looks for ways to improve and promote quality.
  • Good Communication SkillsBoth oral and written.
  • Advanced Computer SkillsKnowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education

  • High School or GED equivalent
  • Technical courses (i.e. ASE or ICAR) are preferred

Experience

  • General knowledge of automotive components preferred but not required
  • Basic computer skills required (Microsoft Suite of products and basic operation of computer or mobile device)
  • Automotive Estimating/Repair a plus

VI. Physical Requirements

Work Conditions

  • Regular bending, walking, standing, kneeling and lifting (up to 25 lbs.)
  • Outside working conditions
  • Must be able to work outdoors in all weather conditions (heat, rain, snow, etc…)
  • Must be able to work extended hours including weekends and holidays (as needed)

Ability to Operate a Motor Vehicle

  • Possess a valid state issued driver’s license

    Pre-Employment Screening

    All candidates must satisfactorily pass the following;

  • Motor Vehicle Report (MVR) Review (driving record)
  • Criminal background screening
  • Drug test required

(Note: AiM will require submission of a drug test following any on-site vehicle accident)

Travel

  • The position requires occasional overnight travel to assist with special projects or increased volumes.

VII. Classification

This position is non-exempt (hourly) and eligible for overtime.  Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Auction Facility Manager

Title: Auction Facility Manager

Reports to: Area Manager

I. Summary

The Auction Facility Manager is responsible for managing all aspects of the inspection operations at a fixed- site auction facility.  The Facility Manager will work cooperatively with the facility as well as other vendors or contractors assigned to the site.

II. Essential Duties and Responsibilities

Inspections & Supervision – Perform and supervise used vehicle inspections.  Responsible for the implementation of Company policies and procedures at the facility. Oversee operations including the multi-shift inspections (if applicable) of automobiles. The Facility Manager is also responsible for ensuring that the inspectors are provided with the equipment necessary to perform their assigned duties.

Vehicle Inspection Reports – Provide oral and written reports of vehicle inspections to customer representatives as well as to the appropriate corporate managers and executives.  Ensure that all files are transmitted upon completion of inspections.

Recruitment – Responsible for employee recruitment, termination, training, scheduling and discipline as well as related employee health and safety issues.

Time Cards– Reviews and approves time cards.

Other -Perform additional duties as required by the Company or Facility. Make continuous recommendations to improve/ maintain quality and efficiency.

III. Supervisory Responsibilities

Supervises 1-15 Auction Inspectors and Auction Facility Leads at any given time.

IV. Desired Skills

  • Teamwork – Balances individual and team responsibilities.
  • Highly Motivated-ambitious and open to working in fast paced environment.
  • Attention to Detail – Looks for ways to improve and promote quality;
  • Good Communication Skills– Both oral and written
  • Management -Ability to retain, motivate, train, coach and mentor team members for high performance. Ability to deliver results

 V. Qualifications

Education

  • High School Diploma OR GED required
  • Some college level courses and/or technical courses preferred

Experience

  • Minimum 4 years of experience including some supervisorial duties.
  • General Knowledge of automotive components required
  • Basic computer skills required (Microsoft Suite of products and basic operations of computer or mobile device)
  • Automotive Estimating/ Repair a plus, but not required

VI. Physical Requirements

Work Conditions

  • Regular bending, kneeling, lifting (up to 50 lbs.)
  • Outside working conditions
  • Must be able to work outdoors in all weather conditions (heat, rain, cold, snow, etc…)
  • Must be able to work extended hours including weekends and holidays (if needed)
  • Must be physically able to perform vehicle inspections and provide oversight to all employees at facility.

Ability to Operate a Motor Vehicle

  • Possess a valid state issued driver’s license

    Pre- Employment Screening: All candidates must satisfactory pass the following;

  • Criminal background screening
  • Drug Test required

Travel– A Facility Manager may be asked to travel to other locations from time to time to help with special projects or unusual volumes.

VII. Classification

This position is Exempt and not eligible for overtime.  Full Time Auction Facility Managers are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Auto Damage Auction Inspector

Title: Auto Damage Auction Inspector

Reports to: Auction Facility Lead or Auction Facility Manager

 

I. Summary
On a daily basis, an Auto Damage Auction Inspector performs multiple inspections on used vehicles at a fixed auction site. The auction inspector is assigned to a single site, whereat he/she focuses on detecting damage, missing parts, and mechanical issues on vehicles being sold at the auction site. Inspections are performed in compliance with the client’s inspection routine and guidelines. All inspections are performed using a mobile device equipped with proprietary inspection software.

II. Essential Duties and Responsibilities

  • Used vehicle Inspection• Perform a thorough and accurate inspection of each vehicle’s condition.
    • Identify all damage, missing parts and mechanical problems while performing an inspection of the interior, exterior, trunk area, engine compartment and undercarriage of the vehicle.
    • Inspector must make objective decisions based on a defined set of inspection guidelines.
    • All findings will be recorded in a mobile device using proprietary inspection software. Other tools to be used include digital camera, tread depth measuring gauge, etc.
    • Inspections will take place outdoors at a large auction facility.
    • Regular Attendance and Availability is mandatory.

    Other- Perform other related duties as requested including but not limited to locating and moving vehicles.

III. Supervisory Responsibilities
None

IV. Required Skills
Teamwork –Balances individual and team responsibilities.
Highly motivated– ambitious and open to working in a fast paced environment.
Attention to detail – Looks for ways to improve and promote quality.
Good Communication Skills – Both oral and written.
Advanced Computer Skills – Knowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education
• High School or GED equivalent
• Technical courses (particularly those in the automotive industry) are preferred but not necessary

Experience
• General knowledge of automotive components preferred but not required
• Automotive Estimating/Repair a plus
• Basic computer skills required (Microsoft Suite of products and basic operation of computer or mobile device)

VI. Essential Physical Requirements

Work Conditions
Must meet all physical aspects to be able to successfully complete the vehicle inspection routine including;
• Regular bending, walking, standing, kneeling and lifting (up to 25 lbs.)
• Large, fixed auction site
• Must be able to work outdoors in all weather conditions (heat, rain, snow, etc…)
• Must be able to work extended hours including weekends and holidays (as needed)

Ability to Operate a Motor Vehicle
• Possess a valid state issued driver’s license

VII. Pre-Employment Screening

  • All candidates must satisfactorily pass the following:
    • Motor Vehicle Report (MVR) Review (driving record)
    • Criminal background screening
    • Drug test required
    (Note: AiM will require submission of a drug test following any on-site vehicle accident)

VIII. Travel
• The position requires occasional overnight travel to assist with special projects or increased volumes.

VIV. Classification
This position is non-exempt (hourly) and eligible for overtime. Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k (upon completion of the first 60 days of employment, beginning on the first of the next month).

  • AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation,age, physical or mental disability, medical condition, religion, or veteran status.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.