Customer and Account Support Representative

Position Title: Customer & Account Support Representative

Reports to: Director of Major Accounts

Location: Atlanta, GA

Are you looking for:

  • a fast-growing company where your ideas can make a difference?
  • an organization that develops and implements new technologies?
  • an environment that values employees and out-of-the-box thinking?
  • a culture that promotes and rewards professional development?

 

Do you want the responsibility & flexibility to achieve goals in your own unique ways?

If so, Alliance Inspection Management (AiM), North America’s premier vehicle inspection company, may be the place for you! AiM employs over 1,100 employees and provide the automotive industry’s leading companies with award-winning technology solutions that revolutionize the automotive industry. AiM is growing and we need smart, innovative and motivated employees ready to grow with us.

  1. Description: AiM wants self-motivated, detailed oriented, hardworking individuals to join us in Long Beach, CA headquarters.  Candidates should like working in customer service and be proficient in the Microsoft Office Suite.

You will analyze, develop, and implement customer focused strategies and processes that uniquely meet the needs of our customers. You will provide daily customer support, and have the opportunity to interact executive management of AiM. The role offers an opportunity to learn and grow in a work environment that encourages an entrepreneurial spirit and creative thinking.

  1. Requirements

– Duties and Responsibilities:

  • Perform daily customer support, development, and data analysis functions
  • Analyze and report on AiM operational metrics & market trends
  • Develop new strategies/processes for business development and operations
  • Coordinate daily with multiple levels in the organization
  • Work closely with the executive management to exceed organizational goals

 

. III. Competencies

To perform the job successfully, an individual should demonstrate the following:

  • Adapts to evolving priorities & maintain a high level of flexibility
  • Excellent verbal, written & interpersonal communication skills
  • Strong analytical and decision-making skills
  • Excellent time/project management skills to multi-task & prioritize responsibilities.
  • Ability to maintain a high level of energy and enthusiasm
  • Excellent teamwork skills to maintain positive & effective working relationships
  1. Qualifications:

– Education & Training:

  • Bachelor’s Degree in Business or a related field
  • 1-3 years of work related experience with inside sales, customer service, and/or account support
  • Knowledge of Microsoft Office Suite
  • Automotive/Auction Industry experience a plus
  1. Physical Requirements:
  2. Travel: Zero to light travel required.
  3. Attendance/Availability: Regular and consistent attendance and availability

 

  1. Classification

This position is Exempt (salary) and not eligible for overtime.  Full Time employees are eligible to participate in AIM’s benefit plans, including medical, dental and 401k (upon completion of the first 60 days of employment, beginning on the first of the next month).

AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation, age, physical or mental disability, medical condition, religion, or veteran status. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Dispatcher-Logistic Support Coordinator

Position Title: Dispatcher/Logistics Support Coordinator

Location: Atlanta, GA

Reports to: Director of Major Accounts

Salary Range: 25-35k (Based on experience and education)

Company: Alliance Inspection Management (AiM) is the nation’s premier vehicle inspection company. AiM provides the automotive industry’s leading companies with inspection and technology solutions. AiM employs over 800 inspectors throughout North America, and has developed award winning technology solutions that continue to revolutionize the automotive industry. AiM is a quickly growing company and we are seeking innovative and motivated employees prepared to grow with the company.

Description: AiM is seeking a detailed oriented and hard working individual to join our growing Account Support and Dispatch team in Atlanta, GA. A strong candidate would have prior work experience in customer service, dispatching, and/or logistics support. Candidates need to be proficient in the Microsoft Office Suite and familiar with Salesforce/CRM tools. A strong candidate would also possess excellent verbal and written communication skills, time management skills, and be able to excel in a team environment. A background in the automotive and/or auto auction industry is also beneficial.

The Dispatcher will work closely with the Director of Major Accounts and AiM’s Dispatch Department to ensure all incoming orders are processed, scheduled, and dispatched in a timely manner meeting all of AiM’s Service Level Agreements (SLAs). The candidate will also provide daily customer support, and will have the opportunity to interact with multiple levels of the AiM organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking.

AiM offers a fast paced and exciting work environment that encourages an entrepreneurial spirit and outside the box thinking.

Duties and Responsibilities:

Perform daily dispatching, scheduling, customer service, and logistic support activities

  • Utilize scheduling software to dispatch and schedule AiM inspectors
  • Coordinate daily with AiM Field Management to create scheduling efficiencies
  • Process and schedule incoming orders within AiM Service Level Agreements metrics
  • Handle inbound/outbound customer calls

–          Provide daily customer support

Client Support Manager

Position Title: Client Support Manager

Reports to: Director of Major Accounts

Location: Atlanta, GA

Salary Range: 50-60k

 I. Summary

Alliance Inspection Management (AiM) is the nation’s premier vehicle inspection company. AiM provides the automotive industry’s leading companies with inspection and technology solutions. AiM employs over 800 inspectors throughout North America, and has developed award winning technology solutions that continue to revolutionize the automotive industry. AiM is a quickly growing company and we are seeking innovative and motivated employees prepared to grow with the company.

AiM is seeking an innovative, detailed oriented, self-motivated individual to join our growing Account Support team in Atlanta, GA. A strong candidate would have prior work experience in several of the following areas: business development, project management, operations, and customer service. Candidates need to be proficient in Microsoft Office Suite, Microsoft Project, and also have proven experience with Sales force and/or other CRM applications. A background in the automotive and/or the auto auction industry is also beneficial.

The Client Support Manager will work closely with the Director of Major Accounts to develop and implement customer focused strategies and processes that uniquely meet the needs of our customers. The candidate will provide daily customer support, assist in managing the rollout of a nationwide inspection program, develop regular communication outlining project statuses to AiM leadership, and will interact daily with multiple levels of the AiM organization. The position requires strong leadership and planning skills, and the ability to excel in fast paced and multi-faceted situations.

AiM offers a fast paced and exciting work environment that encourages an entrepreneurial spirit and outside the box thinking.

 

II. Essential Duties and Responsibilities

  • Coordinate daily with AiM field management teams to support day to day operations
  • Develop and maintain relationships with our customer’s field sales teams
  • Assist in the planning and executing of new strategies for operations and business development teams
  • Develop and maintain regular communication to AiM leadership team
  • Work closely with the Director of Major Accounts to exceed organizational goals

III. Required Skills 

  • Easily adapts to evolving priorities with the ability to maintain a high level of flexibility
  • Excellent verbal, written and interpersonal communication skills
  • Strong analytical and decision-making skills
  • Excellent time and project management skills with the ability to multi-task and prioritize day- to-day responsibilities.
  • Detail oriented, highly focused and very organized.
  • Ability to maintain a high level of energy and enthusiasm
  • Excellent teamwork skills with the ability to establish and maintain positive and effective working relationships

 

IV. Qualifications

Education

  • Bachelors Degree in a related field

Experience

  • 3-5 years of work related experience in business development, operations, project management and/or customer service.
  • Knowledge of Microsoft Office Suite
  • Knowledge of Microsoft Project
  • Proven experience utilizing Sales force and/or other CRM tools
  • Automotive/Auction Industry experience a plus

V. Pre- Employment Screening

All candidates must satisfactory pass the following;

  • Criminal background screening

VI. Physical Requirements

Work Conditions

  • The position is located in AiM’s Atlanta Corporate Office
  • Must be able to function professionally in a work office environment
  • Must have reliable transportation to and from work

Travel

  • Ability to travel occasionally is preferred (25% of the time)

VII. Classification

  • This position is Exempt and not eligible for overtime.  Position includes eligibility to participate in AIM’s benefit plans including medical, dental and 401k starting on the first of the month after completion of the first 60 days of continuous employment.  Salary DOE

Auto Damage Auction Inspector

Title : Auto Damage Auction Inspector
Reports to : Auction Facility Lead or Auction Facility Manager
Salary: $12-15.00/hour (dependent upon experience) *
Benefits Eligibility after 60 days of employment

I. Summary
On a daily basis, an Auto Damage Auction Inspector performs multiple inspections on used vehicles at a fixed auction site. The auction inspector is assigned to a single site, whereat he/she focuses on detecting damage, missing parts, and mechanical issues on vehicles being sold at the auction site. Inspections are performed in compliance with the client’s inspection routine and guidelines. All inspections are performed using a mobile device equipped with proprietary inspection software.

II. Essential Duties and Responsibilities

  • Used vehicle Inspection• Perform a thorough and accurate inspection of each vehicle’s condition.
    • Identify all damage, missing parts and mechanical problems while performing an inspection of the interior, exterior, trunk area, engine compartment and undercarriage of the vehicle.
    • Inspector must make objective decisions based on a defined set of inspection guidelines.
    • All findings will be recorded in a mobile device using proprietary inspection software. Other tools to be used include digital camera, tread depth measuring gauge, etc.
    • Inspections will take place outdoors at a large auction facility.
    • Regular Attendance and Availability is mandatory.

    Other- Perform other related duties as requested including but not limited to locating and moving vehicles.

III. Supervisory Responsibilities
None

IV. Required Skills
Teamwork –Balances individual and team responsibilities.
Highly motivated– ambitious and open to working in a fast paced environment.
Attention to detail – Looks for ways to improve and promote quality.
Good Communication Skills – Both oral and written.
Advanced Computer Skills – Knowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education
• High School or GED equivalent
• Technical courses (particularly those in the automotive industry) are preferred but not necessary

Experience
• General knowledge of automotive components preferred but not required
• Automotive Estimating/Repair a plus
• Basic computer skills required (Microsoft Suite of products and basic operation of computer or mobile device)

VI. Essential Physical Requirements

Work Conditions
Must meet all physical aspects to be able to successfully complete the vehicle inspection routine including;
• Regular bending, walking, standing, kneeling and lifting (up to 25 lbs.)
• Large, fixed auction site
• Must be able to work outdoors in all weather conditions (heat, rain, snow, etc…)
• Must be able to work extended hours including weekends and holidays (as needed)

Ability to Operate a Motor Vehicle
• Possess a valid state issued driver’s license

VII. Pre-Employment Screening

  • All candidates must satisfactorily pass the following:
    • Motor Vehicle Report (MVR) Review (driving record)
    • Criminal background screening
    • Drug test required
    (Note: AiM will require submission of a drug test following any on-site vehicle accident)

VIII. Travel
• The position requires occasional overnight travel to assist with special projects or increased volumes.

VIV. Classification
This position is non-exempt (hourly) and eligible for overtime. Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k (upon completion of the first 60 days of employment, beginning on the first of the next month).

  • AiM provides equal employment opportunity without regard to an applicant’s race, sex, pregnancy, sexual orientation,age, physical or mental disability, medical condition, religion, or veteran status.Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on AiM. Please inform us if you need assistance completing any forms or to otherwise participate in the application process.

Auto Damage Field Inspector

Alliance Inspection Management
Job Description

Title: Auto Damage Field Inspector
Reports to: Area Manager

I. Summary
This is an exciting, challenging and highly visible position. The AiM Auto Damage Field Inspector conducts mobile, used vehicle inspections within a designated geographical area. The field inspector will perform a variety of different inspections ranging from off‐lease vehicles at a lessee’s home or business to major damage vehicles on behalf of an insurance provider. The field inspector will also be cross-trained to perform dealer floor plan audits on behalf of automobile finance companies.

The field inspector must maintain high ethical/company standards and policies when conducting inspections and audits on behalf of AiM. All field inspectors are provided with a company vehicle, equipped with GPS technology, subject to satisfactorily meeting all AiM standards/requirements upon being offered a position.

II. Essential Duties and Responsibilities
Vehicle inspections – The field inspector drives to locations such as homes, offices, and other fixed sites to perform used vehicle inspections. A field inspector must accurately assess vehicle condition, estimate value of required repairs (using damage estimating software), document findings in a condition report, and transmit completed reports after each inspection.
Dealer Floor Plan Audits -The field inspectors will be cross-trained to perform dealer floor plan audits based on geographical area and need. The field inspectors will be responsible for a physical count of vehicles, in addition to an audit of dealer’s records including the sale, disposition and proceeds of the vehicles in question. The field inspectors will be responsible for reconciling dealer and AiM customer physical counts, and in some cases, facilitating payment from dealer to the finance company.
Performance Expectations – Document and record vehicle damages, utilizing proprietary inspection and damage estimating software with laptop computer and digital camera. The field inspectors will be expected to electronically report status of his/ her assignments during the day using AiM’s proprietary scheduling and routing software in order to maintain high productivity each work day.
Customer Engagement – The field inspectors will be the front line in regards to face-to-face interaction with AiM’s clients including their dealers and lessees. This position will require an increased level of customer service skills combined with a heightened sense of professionalism.
Other – Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.
Regular Attendance and Availability

III. Supervisory Responsibilities
On occasion, field inspectors may be asked to train new hire field inspectors and supervise group dealer audits.

IV. Required Skills
The ideal candidate should display the following skills:
Teamwork – Balance individual and team responsibilities.
Highly Motivated – Ambitious and open to working in fast paced environment.
Attention to Detail – Looks for ways to improve and promote quality.
Good Communication Skills – Both oral and written
Time Management – Ability to manage individual workday and work independently from home with minimal supervision. Ability to exercise independent judgment and discretion, and to conclude as to inspection and audit findings.
Advanced Computer Skills – Knowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education
• High school or GED equivalent required
• Some college level courses and/or technical courses (particularly in the automotive industry) preferred, but not necessary.

Experience
• Minimum 4 years of consistent, full-time work experience
• General knowledge of automotive components preferred. AiM will train the ideal candidate.
• Automotive Estimating/ Repair a plus
• Experience working independently or with limited supervision

VI. Essential Physical Requirements
Work Conditions
Must meet all physical aspects to be able to successfully complete the vehicle inspection routine including;
• Bending/ Kneeling
• Walking
• Standing
• Lifting (up to 25 lbs.)
• Climbing
• Getting in/out of vehicles
• Must be able to work outside in all weather conditions (heat, rain, cold, snow, etc.)

Must be able to work extended hours including weekends and holidays if needed

Must be able to safely operate a Motor Vehicle
• Possess a valid state issued driver’s license
• Good driving record with no more than one moving violation in the last three years
• Must be 21 years or over due to car rental regulations

VII. Pre-Employment Screening
• Motor Vehicle Report (MVR) review (driving record from state DMV)
• Criminal background screening
• Drug Test
• All candidates considered for employment must satisfactorily pass all elements of the pre- employment screening before a formal offer can be made.

VIII. Travel
• The position requires occasional overnight travel to assist with special projects or increased volumes.

VIV. Classification
This position is non-exempt (hourly) and eligible for overtime. Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k (upon completion of the first 60 days of employment, beginning on the first of the next month).