Field Service Manager/ Vehicle Inspector

Title: Field Services Manager (FSM)

Reports to: Area Manager

I. Summary

This is an exciting, challenging and highly visible position.  The AiM Field Services Manager (FSM) conducts mobile, used vehicle inspections within a designated geographical area. The FSM will perform a variety of different inspections ranging from off‰Ûlease vehicles at a lessee’s home or business to major damage vehicles on behalf of an insurance provider.  The FSM will also be cross-trained to perform dealer floor plan audits on behalf of automobile finance companies.

 

The FSM must maintain high ethical/company standards and policies when conducting inspections and audits on behalf of AiM. All FSMs are provided with a company vehicle, equipped with GPS technology, subject to satisfactorily meeting all AiM standards/requirements upon being offered a position.

 

II. Essential Duties and Responsibilities

  • Vehicle inspections – Drives to locations such as homes, offices, and other fixed sites to perform used vehicle inspections. An FSM must accurately assess vehicle condition, estimate value of required repairs (using Audatex damage estimating software), document findings in a condition report, and transmit completed reports after each inspection.

  • Dealer Floor Plan Audits –The FSM will be cross-trained to perform dealer floor plan audits based on geographical area and need. The FSM will be responsible for a physical count of vehicles, in addition to an audit of dealer’s records including the sale, disposition and proceeds of the vehicles in question. The FSM will be responsible for reconciling dealer and AiM customer physical counts, and in some cases, facilitating payment from dealer to the finance company.

  • Performance Expectations – Document and record vehicle damages, utilizing proprietary inspection and damage estimating software with laptop computer and digital camera. The FSM will be expected to electronically report status of his/ her assignments during the day using AiM’s proprietary scheduling and routing software in order to maintain high productivity each work day.

  • Customer Engagement The FSM will be the front line in regards to face-to-face interaction with AiM’s clients including their dealers and lessees. This position will require an increased level of customer service skills combined with a heightened sense of professionalism.

  • Other – Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.

III. Supervisory Responsibilities

On occasion Field Services Managers may be asked to train new hire FSMs and supervise group dealer audits.

IV. Required Skills

The ideal candidate should display the following skills:

  • Teamwork – Balance individual and team responsibilities.
  • Highly Motivated Ambitious and open to working in fast paced environment.
  • Attention to Detail – Looks for ways to improve and promote quality.
  • Good Communication Skills – Both oral and written
  • Management – Ability to manage individual workday and work independently from home with minimal supervision.Ability to exercise independent judgment and discretion, and to conclude as to inspection and audit findings.
  • Advanced Computer SkillsKnowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education

  • High school or GED equivalent required
  • Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred

Experience

  • Minimum 4 years of consistent, full-time work experience
  • General knowledge of automotive components preferred. AiM will train the ideal candidate.
  • Automotive Estimating/ Repair a plus
  • Experience working independently or with limited supervision

VI. Physical Requirements

Work Conditions

Must meet all physical aspects to be able to successfully complete the vehicle inspection routine including;

  • Bending/ Kneeling
  • Walking
  • Standing
  • Lifting (up to 25 lbs.)
  • Climbing
  • Getting in/out of vehicles
  • Must be able to work outside in all weather conditions (heat, rain, cold, snow, etc.)

Must be able to work extended hours including weekends and holidays if needed

Must be able to safely operate a Motor Vehicle

  • Possess a valid state issued driver’s license
  • Good driving record with no more than one moving violation in the last three years
  • Must be 21 years or over due to car rental regulations

Pre-Employment Screening

  • Motor Vehicle Report (MVR) review (driving record from state DMV)
  • Criminal background screening
  • Drug Test
  • All candidates considered for employment must satisfactorily pass all elements of the pre- employment screening before a formal offer can be made.

Travel

  • The position requires occasional overnight travel to assist with special projects or increased volumes.

VII. Classification

This position is Exempt and not eligible for overtime.  Full Time FSMs are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Part Time Finance Assistant

AiM LLC Job Description Feb 2015 Job Title: Part Time Finance Assistant Reports to: Director of Accounting Summary The Part Time Assistant works approx. 20 hours per week. The primary function of the Part Time Assistant is financial and administrative: 1) to assist with invoicing and collection of individual auto dealer accounts, 2) to assist with implementation and administration of the new non-exempt FSM compensation plan and 3) to assist with litigation support projects Responsibilities Dealer invoicing and collections- Invoice approx. $1.6M/ year of dealer inspections and collect all amounts due AIM. Advise Controller and CFO immediately of material past due amounts and non-paying accounts. FSM Non Exempt Incentive Administration- Assist Director of Accounting and Payroll Accountant with administration of new non-exempt plan including maintenance of incentive earned vs. paid tables and maintenance of shift differential table (for time worked at auction, new car, vacation, sick and holiday, to be paid at 110% of base hourly rate). Assist Director of Accounting and Payroll Accountant in responding to inquiries about composition of FSM’s monthly revenue and computation of incentive. Litigation Support- Assist Payroll Accountant, Director of Accounting or CFO with special projects related to litigation. Other – Other duties within the Finance or HR departments as assigned, such as: >Print out billing spreadsheets >Determine new customers and prepare the “new customer” spreadsheet so that Tess can enter into Great Plains >Process Revenue by inspector allocations >Update aging reports >Process credit cards payments through Cybersource >Balance the C2C/B2B credit card payments to bank statement >Collection calls/emails beyond the dealer account base >Send monthly statements >Organize new customer forms and file away >Create labels Competencies To perform the job successfully, an individual should demonstrate the following: Initiative – Able to work independently, schedule his/ her own work, develop work schedules for work to be done and be sensitive to deadlines. Self-starter and able to work under pressure. Quality – Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. Good Communication Skills – Both oral and written, including all internal and external correspondence. Must be able to coordinate and communicate with AIM employees, and possibly, supervisors and the AIM management team in Long Beach. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to other’s views; Gives and welcomes feedback; Contributes to building a positive team spirit; Able to build morale and group commitment to AIM’s business and performance goals. Qualifications Education – Minimum high school degree; college graduate or college attendance preferred. Experience – Some part-time work experience. Communication Skills – Verbal – Speaks clearly; able to understand and explain basic invoicing and collection procedures, basic payroll procedures Written – Writes clearly; able to compose professional business correspondence and memos as requested. Computer Skills – Become and remain proficient in all programs necessary to perform the everyday duties of this position. This includes but is not limited to Microsoft Office programs (Word, Excel, PowerPoint), and Great Plains Accounts Receivable module. Classification Part Time Position, Non-Exempt (Hourly)

Auction Inspector

Title: Auction Inspector

Reports to: Auction Facility Lead or Auction Facility Manager

I. Summary

 An Auction Inspector performs multiple used vehicle inspections daily at a fixed auction site.  The inspections focus on detecting damage, missing parts and mechanical issues. Inspections are performed in compliance with the client’s inspection routine and guidelines. All inspections are performed using a mobile device equipped with proprietary inspection software.

II. Essential Duties and Responsibilities

Used vehicle Inspection –

  • Perform a thorough and accurate inspection of each vehicle’s condition.
  • Identify all damage, missing parts and mechanical problems while performing an inspection of the interior, exterior, trunk area, engine compartment and undercarriage of the vehicle.
  • Inspector must make objective decisions based on a defined set of inspection guidelines.
  • All findings will be recorded in a mobile device using proprietary inspection software. Other tools to be used include digital camera, tread depth measuring gauge, etc.

Inspection Reports – All files are to be transmitted upon completion of the inspection.

Other– Perform other related duties as requested including but not limited to locating and moving vehicles.

III. Supervisory Responsibilities

None

IV. Desired Skills

The ideal candidate should display the following skills;

  • Teamwork –Balances individual and team responsibilities.
  • Highly motivated– ambitious and open to working in a fast paced environment.
  • Attention to detail – Looks for ways to improve and promote quality.
  • Good Communication Skills – Both oral and written.

V. Qualifications

Education

  • High School or GED equivalent
  • Technical courses (i.e. ASE or ICAR) are preferred

Experience

  • General knowledge of automotive components preferred but not required
  • Basic computer skills required (Microsoft Suite of products and basic operation of computer or mobile device)
  • Automotive Estimating/ Repair a plus

VI. Physical Requirements

Work Conditions

  • Regular bending, kneeling and lifting (up to 50 lbs.)
  • Outside working conditions
  • Must be able to work outdoors in all weather conditions (heat, rain, snow, etc…)
  • Must be able to work extended hours including weekends and holidays (as needed)

Ability to Operate a Motor Vehicle

  • Possess a valid state issued driver’s license

    Pre-Employment Screening: All candidates must satisfactorily pass the following;

  • Motor Vehicle Report (MVR) Review (driving record)
  • Criminal background screening
  • Drug test required

(Note: AiM will require submission of a drug test following any on-site vehicle accident)

Travel – An employee may be asked to travel to other locations from time to time to help with special projects or unusual volumes.  

VII. Classification

This position is non-exempt (hourly) and eligible for overtime.  Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Auction Inspector

Title: Auction Inspector

Reports to: Auction Facility Lead or Auction Facility Manager

I. Summary

 An Auction Inspector performs multiple used vehicle inspections daily at a fixed auction site.  The inspections focus on detecting damage, missing parts and mechanical issues. Inspections are performed in compliance with the client’s inspection routine and guidelines. All inspections are performed using a mobile device equipped with proprietary inspection software.

II. Essential Duties and Responsibilities

Used vehicle Inspection –

  • Perform a thorough and accurate inspection of each vehicle’s condition.
  • Identify all damage, missing parts and mechanical problems while performing an inspection of the interior, exterior, trunk area, engine compartment and undercarriage of the vehicle.
  • Inspector must make objective decisions based on a defined set of inspection guidelines.
  • All findings will be recorded in a mobile device using proprietary inspection software. Other tools to be used include digital camera, tread depth measuring gauge, etc.

Inspection Reports – All files are to be transmitted upon completion of the inspection.

Other– Perform other related duties as requested including but not limited to locating and moving vehicles.

III. Supervisory Responsibilities

None

IV. Desired Skills

The ideal candidate should display the following skills;

  • Teamwork –Balances individual and team responsibilities.
  • Highly motivated– ambitious and open to working in a fast paced environment.
  • Attention to detail – Looks for ways to improve and promote quality.
  • Good Communication Skills – Both oral and written.

V. Qualifications

Education

  • High School or GED equivalent
  • Technical courses (i.e. ASE or ICAR) are preferred

Experience

  • General knowledge of automotive components preferred but not required
  • Basic computer skills required (Microsoft Suite of products and basic operation of computer or mobile device)
  • Automotive Estimating/ Repair a plus

VI. Physical Requirements

Work Conditions

  • Regular bending, kneeling and lifting (up to 50 lbs.)
  • Outside working conditions
  • Must be able to work outdoors in all weather conditions (heat, rain, snow, etc…)
  • Must be able to work extended hours including weekends and holidays (as needed)

Ability to Operate a Motor Vehicle

  • Possess a valid state issued driver’s license

    Pre-Employment Screening: All candidates must satisfactorily pass the following;

  • Motor Vehicle Report (MVR) Review (driving record)
  • Criminal background screening
  • Drug test required

(Note: AiM will require submission of a drug test following any on-site vehicle accident)

Travel – An employee may be asked to travel to other locations from time to time to help with special projects or unusual volumes.  

VII. Classification

This position is non-exempt (hourly) and eligible for overtime.  Full Time Auction Inspectors (30 or more hours per week) are eligible to participate in AIM’s benefit plans, including medical, dental and 401k

Field Service Manager

Title: Field Services Manager (FSM)

Reports to: Area Manager

 I. Summary

This is an exciting, challenging and highly visible position.  The AiM Field Services Manager (FSM) conducts mobile, used vehicle inspections within a designated geographical area. The FSM will perform a variety of different inspections ranging from off‰Ûlease vehicles at a lessee’s home or business to major damage vehicles on behalf of an insurance provider.  The FSM will also be cross-trained to perform dealer floor plan audits on behalf of automobile finance companies.

 

The FSM must maintain high ethical standards and comply with company standards and policies when conducting inspections and audits on behalf of AiM. All FSMs are provided with a company vehicle subject to satisfactorily meeting all AiM standards/requirements upon being offered a position.

II. Essential Duties and Responsibilities

  • Vehicle inspections– Drives to locations such as homes, offices, and other fixed sites to perform used vehicle inspections. An FSM must accurately assess vehicle condition, estimate value of required repairs (using Audatex damage estimating software), document findings in a condition report, and transmit completed reports after each inspection.
  • Dealer Floor Plan Audits: The FSM will be cross-trained to perform dealer floor plan audits based on geographical area and need. The FSM will be responsible for a physical count of vehicles, in addition to an audit of dealer’s records including the sale, disposition and proceeds of the vehicles in question. The FSM will be responsible for reconciling dealer and AiM customer physical counts, and in some cases, facilitating payment from dealer to the finance company.
  • Performance Expectations– Document and record vehicle damages, utilizing proprietary inspection and damage estimating software with laptop computer and digital camera. The FSM will be expected to electronically report status of his/ her assignments during the day using AiM’s proprietary scheduling and routing software in order to maintain high productivity each work day.
  • Customer Engagement – The FSM will be the front line in regards to face-to-face interaction with AiM’s clients including their dealers and lessees. This position will require an increased level of customer service skills combined with a heightened sense of professionalism.
  • Other -Perform additional duties as required by the Company. Make continuous recommendations to improve quality and efficiency.

III.Supervisory Responsibilities

On occasion Field Services Managers may be asked to train new hire FSMs and supervise group dealer audits.

IV.Required Skills

The ideal candidate should display the following skills:

  • Teamwork – Balance individual and team responsibilities.
  • Highly Motivated– Ambitious and open to working in fast paced environment.
  • Attention to Detail – Looks for ways to improve and promote quality.
  • Good Communication Skills– Both oral and written
  • Management -Ability to manage individual workday and work independently from home with minimal supervision.Ability to exercise independent judgment and discretion, and to conclude as to inspection and audit findings.
  • Advanced Computer Skills – Knowledge of basic hardware, operating systems, software and overall functionality with a computer (i.e. email, media download/upload, internet, etc…)

V. Qualifications

Education

  • High school or GED equivalent required
  • Some college level courses and/or technical courses (i.e. ASE or ICAR) preferred

Experience

  • Minimum 4 years of consistent, full-time work experience
  • General knowledge of automotive components preferred. AiM will train the ideal candidate.
  • Automotive Estimating/ Repair a plus
  • Experience working independently or with limited supervision

 

VI. Physical Requirements

Work Conditions

Must be physically able to perform all aspects of the vehicle inspection routine including;

  • Bending/ Kneeling
  • Lifting (up to 25 lbs.)
  • Climbing
  • Getting in/out of vehicles
  • Must be able to work outside in all weather conditions (heat, rain, cold, snow, etc.)

Must be able to work extended hours including weekends and holidays if needed

Must be able to safely operate a Motor Vehicle

  • Possess a valid state issued driver’s license
  • Minimum 3 year good driving record

Pre-Employment Screening

  • Motor Vehicle Report (MVR) review (driving record from state DMV)
  • Criminal background screening
  • Drug Test
  • All candidates considered for employment must satisfactorily pass all elements of the pre- employment screening before a formal offer can be made.

Travel

  • The position requires occasional overnight travel to assist with special projects or increased volumes.

VII. Classification

This position is Exempt and not eligible for overtime.  Full Time FSMs are eligible to participate in AIM’s benefit plans, including medical, dental and 401k.

Quality Assurance Manager

The client is a leading manufacturer of sheet metal fabricated metal equipment used in the HVAC industry.    The facility is located in Rocky Mount, NC area is a modern up to date facility offering a wide range of opportunities for the selected Quality Manager  to excel in the field of quality management and assurance while supporting the manufacturing operation and ensuring the quality of our product to the satisfaction of our customers.
 

Job Description:  

  • Assures consistent quality of production by developing and enforcing good Quality Assurance program.
  • Possible fit would be candidates with experience in good automated manufacturing practice (GAMP) systems; validating processes; providing documentation; managing staff.     
Key factors to fitting this job:
•  Most important will be working with customer service on field issues and working with corporate quality to maintain that relationship.
Should have experience building a quality department.
•  Must have experience managing diverse groups to get the job done.
JOB DUTIES:
Accomplishes quality assurance human resource objectives by:
  • Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and             disciplining employees; 
  • Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; 
  • Planning and reviewing compensation actions; enforcing policies and procedures.
 Achieves quality assurance operational objectives by:
  • contributing information and analysis to strategic plans and reviews; 
  • preparing and completing action plans; 
  • implementing production, productivity, quality, and customer-service standards;
  • identifying and resolving problems; 
  • completing audits; 
  • determining system improvements; 
  • implementing change.
Meets quality assurance financial objectives by 
  • estimating requirements; 
  • preparing an annual budget; 
  • scheduling expenditures; 
  • analyzing variances; 
  • initiating corrective actions.
Develops quality assurance plans by 
  • conducting hazard analyses; 
  • identifying critical control points and preventive measures; 
  • establishing critical limits, 
  • monitoring procedures, 
  • corrective actions, and verification procedures; 
  • monitoring inventories.
Validates quality processes by 
  • product specifications and quality attributes; 
  • measuring production; documenting evidence; 
  • determining operational and performance qualification; 
  • writing and updating quality assurance procedures.
Maintains and improves product quality by 
  • completing product, company, system, compliance, and surveillance audits;
  • investigating customer complaints; 
  • collaborating with other members of management to develop new product and engineering designs, and manufacturing and training methods.
Prepares quality documentation and reports by 
collecting, analyzing and summarizing information and trends including failed processes, stability studies, recalls, corrective actions, and re-validations.
 
Updates job knowledge by 
  • studying trends in and developments in quality management; 
  • participating in educational opportunities; 
  • reading professional publications; 
  • maintaining personal networks; 
  • participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
 
SKILLS/QUALIFICATIONS: 
Process Improvement, 
Analyzing Information, 
Strategic Planning, 
Verbal Communication, 
Informing Others, 
Quality Engineering, 
Emphasizing Excellence, 
Attention to Detail, 
Thoroughness, 
Dealing with Complexity
 
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  
Experience with following equipment is desirable; 
  • hydraulic presses, 
  • turret presses,
  • painting and shipping/receiving 
EDUCATION AND/OR EXPERIENCE:  
  • Degree in Engineering or technical field 
  • 4 to 5 years of related experience preferred. 
  • Supervisory experience in a metal fabrication operation is preferred.  
  • Knowledge of and experience with computers required with proficiency with Microsoft Office and database programs preferred.
MATHEMATICAL SKILLS:   Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.  Ability to read and interpret blue prints and diagrams is a desirable skill.

New Car Inspector

Essential Functions: Working in collaboration with the team, the IT Specialist supports both internal and external clients/ Business Partners in the following areas:

People and Technology Support:

  • Friendly and knowledgeable diagnosis of user technology issues
  • New user setups and technology indoctrination/training
  • Trouble tickets triage and managemen
  • Evenings and weekend user support to accommodate schedules
  • Creation and Maintenance of Checklists, Knowledge Base Articles & Technical Procedures